Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. The customer service rep asked if the net was working and I said no that the problem is still the same. Get a confirmation email once things have been canceled. Cloudflare Ray ID: 7a10c1ed1815a023 Available dates will be white squares. You can . Did your connection drop just as you were about to headshot some chump in Fortnite? Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. Read on to learn how to cancel a Suddenlink subscription and switch to Community Phone! How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Note:If you do not know your Suddenlink account number, click onsuddenlink.net, navigate to My Account located at the top right corner and sign in. Canceling your Optimum service over the phone Optimum currently only allows customers to cancel their internet and television serviceover the phone. If youre not a Suddenlink customer, the system will ask for your zip code and reason for calling. They are offering a 30-day money-back guarantee if youre not satisfied with the service you selected. I cannot express how frustrating that is. Here youll be provided with your account details. I called Suddenlink at noon to see where the tech was. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514 New Jersey: (973) 230-6048 Long Island: (631) 393-0637 Connecticut: (203) 870-2583 So, they arbitrarily canceled my service appointment, left me on hold for 46 mins, then 61 mins before disconnecting. Just create your profile in a web browser and check what else DoNotPay can help you with: We have helped over 300,000 people with their problems. We can also help you cancel those, too. Produce and print a label Click hereand type in your information. Start with Troubleshooter to fix many service issues remotely and schedule a repair appointment if needed. Also, their initiative to construct Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable. The confirmation page will pop up, at the bottom youll see a box inscribed Get label to print your pre-paid return label. We are launching here soon. You can say New customer or press pound. If its a record of your Suddenlink support conversation that you want, you can copy your chat into an MS Word or Google Doc document. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. All of the downloads are safe from the vendor's official website. ): 9:00 a.m.6:00 p.m. (CST) VoIP-based phones require you to have fast, reliable internet and do not work during a power outage. Choose Complete Early Cancellation to finalize the cancellation. Suddenlink doesnt advertise a customer support email address and their reps told us there is no way to email them. Need help with your Suddenlink business account? People need to know someone is out there to help! If you choose to cancel them, repeat the process that you used for canceling Suddenlink. on the monthly service fee. When it comes to service, Optimum has you covered. Call Suddenlink at 1-866-659-2861 and ask about your options. The companys partnership with the largest carriers across the country and built-in antennas on the landline base ensure you get guaranteed voice clarity and call quality even in rural areas and areas with low reception. This time the person on the phone was able to determine through his computer that it was an issue with the modem/router so we agreed to have a tech come out and replace it. Does Suddenlink Prorate its Cancelations? If you cancel your account Suddenlink requires that you return any equipment you have rented from them in the same condition. It applies only to the monthly fees. Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. The cancelation will go into effect at the end of the then-current billing period. Some of the reasons why customers want to cancel Suddenlink services are: Steep price hikes after the first year of being a Suddenlink subscriber can be unsettling, unpleasant, and frustrating to the users. Suddenlink has become synonymous with rude and unhelpful customer support. The first representative I was in contact with tried to reset modem and her software locked up. Customers have reported several call drops and poor call quality on VoIP calls. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. {{data.TIME}}. When You Suddenly Don't Care Anymore. Cancel Direct Line Auto-Renewal Before You're Charged Again! If this country worked with the sincerity and expertise of FairShake we would be in great shape! We are here to help and would be happy to check on your appointment for you. Your IP: Need help? Should You Stick With Suddenlink or Switch to Frontier? - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. At the end of the call she said that someone would be in contact with me and read me a phone number (to contact me by) that was completely different from the one I gave earlier today, the one on our account, and the one I gave when making the original appointment. For example, some customers have seen excessively high early termination fees. Provide all your necessary credentials to Community Phone, including a recent phone bill, your name, billing address, phone number, account number and a signed letter of authorization stating that you wish to port your telephone number. Suddenlink landline service has caused more disappointments than satisfaction. No, youre not eligible to receive a prorated Suddenlink refund. Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more! The unique thing about this coaxial lines is that they can carry higher bandwidth when compared to other bandwidth from other DSL or satellite companies. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. Heres what to do with Suddenlink down. The complaint has been investigated and resolved to the customers satisfaction. Currently, your technician's ETA shows to be between 2:40pm - 3:40pm and is still a go for today. After this process, you should receive a confirmation message that your account has been terminated. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? Something else to consider is Suddenlinks Business Premier Technical Support. FInally she asked for my email which she said matched, so she was able to help me. Fees to Cancel Your Account with Suddenlink. Community Phones landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. Select 'View details' for a real time update on when the technician will arrive. Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. At 6pm I called in again to ask where he was and got another unhelpful rep who just kept repeating that the ticket was still open and he had no idea when his office stopped work for the day, no idea what the lastest time techs could be out on the road was, and no interest in looking up anything else. -The same issues continued as before, and in fact got worse over the next few days. Ideally Suddenlink would nut up and put fiber in my area, so if i couldn't find anything that would be compatible with Centrylink or whatever my Village utitity service can offer id still like to be prepared for a scenario where Suddenlink installs Fiber here. She had no idea where the erroneous number came from either. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App. There are two ways to pay your Suddenlink bill by phone. Julia: I will hang up with you and make you ho through this whole process . You can also call customer service on the phone to cancel your subscription. 2. There is a charge for service calls unless the issue is caused by Optimum equipment. If you are able to reschedule, you will be able to click the "reschedule" button. Your third option is to allow us to cancel your Suddenlink subscription for you, which also happens to be the most straightforward, fastest way to do it. -It's Tuesday and after having waited from 1pm-6pm, there is stil no tech. Note: drop-box payments can take 23 days to process. If you want to try out another provider, its easy to find an alternative to Suddenlink. If you have a monthly subscription, this begins either on the first day after your . If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. Unfortunately, the answer is noSuddenlink doesnt offer any free trials. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Ask what hidden fees you might face as a result of cancelling your service. That hurts. 2022 Community Phone. To reach a Suddenlink representative by phone, dial +1-877-794-2724. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Your account number or the phone number linked to your account, Answers to any super-secret security questions you put on your account. - At Aug 4th at 11:45am there was no tech and no call. You can email the site owner to let them know you were blocked. Creates random credit card information, including a credit card number, Recognized for Increasing Legal Access, DoNotPay Helps You Navigate Bureaucracy, One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the. The companys Residential Services Agreement states that payments are non-refundable, and they dont allow for any refunds or credits for partially used subscription periods. 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