Their customer service has been great with 2 chairs my DIL purchased. La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. Houzz Pro: One simple solution for contractors and design pros. Cheap product, bad support and the VP's could care less. Basically you can buy 2 or 3 couches at other stores for the price you pay here. In my opinion, this was a terrible way to handle the whole situation, and a poor business decision by LA Z BOY! My DH also has nights where he can only sleep in his recliner so I understand what you're going thru. We bought our 3rd set of furniture 2 years ago and it is so uncomfortable we have to use pillows just to sit up straight. Your the best. After much research, it would seem that not only La-Z-Boy, but also other formerly reliable brands are unfortunately no longer producing quality furniture. We used them everyday and aside from some sun fading, they are still in great shape. The recliner ( fabric is cloth) looks as if someone had no idea how to properly upholster furniture. This is not your grandfathers La-Z-Boy design. Horrible. I have puckers along both arm rests and also loose fabric that does not fit snuggly on the back or bottom cushion of the chair. Otherwise, we were going to go elsewhere. DH is tall and has a tall man's Lazyboy. Apparently the lifetime warranty doesn't cover the poor quality of materials they use. The pros: Nice selection customizable ottomans that can perfectly match La-Z-Boy's other seating pieces. Furniture is very nice quality & we love being able to customize the fabrics. I recommend this store,the manager Hana Haleem,give us a very nice service,polite and realy profesional,thank you very much!!!! Shop Homemakers for the best Chairs & Recliners at the lowest prices. we've owned it! Linda R, so sorry to hear of your terrible experience. Isn't that why ya buy them? I paid over $2000 for a recliner in 2018. The store we went to did not have the color we wanted, so we selected the fabric and ordered a reclining loveseat. The biggest bang for you buck in the cheaper area would be Ashley, or lane. terrible workmanship. 4. I've just purchased a La-Z-Boy couch/recliner and love it. Absolutely ridiculous. Since then no part has arrived, no notice given, and I waited two hours on the phone to attempt to obtain service, to no avail. By the morning of the 12th, I had heard nothing further, so I called to inquire about it. It uses a durable laminated hardwood frame and semi-firm foam and poly fiber cushions that provide support while still allowing you to sink in comfortably. Double-Locking Footrest. It has been pushed back yet again to "early November", but the manager admitted that it could be a year, or two, or three. They re-ordered another set assuring me England was a goodcompany. Quick and easy purchase today. All Rights Reserved, If youre thinking about buying new furniture, take these steps: analyze your needs, define your style, take measures, be sure you can afford it, dont be impulsive and fall for silly offers. . Thanks. We are happy with it. No one should have to wait 3 months for a service call. Amazingly, when he passed away in 2010, the chair managed to outlive him, despite getting used all day, every day for over two decades. We bought DH a power reciner by Palliser over two years ago. Product Specs Type: Traditional Upright dimensions: 37.5. This allows you to get a great deal on furniture year-round. The reason for one less star is for delivery. I had a recliner I had purchased some 15 years ago, chair is still in great condition, my point is if you want quality and great service go to Lazyboy. I then was told I would receive a call within a week. I recently purchased two top tier pieces of furniture from lazyboy in Rockville MD. They placed the furniture where I directed and were very polite and friendly. Also purchased a 5 year leather protection warranty. During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. This is Labor Day weekend. It's definitely decent furniture. Can't wait to actually sit in it. No one is acceptingresponsibility. It took 10 months for my sofa and love seat to arrive and it arrived defective. Calling Comfort Care, their support system, is a joke. La-Z-Boy is the place for people looking for furniture! SHAME ON THEM! Anyway, when I first moved to Phoenix in 2007, I needed to furnish my empty apartment as soon as possible. Weeks Later Tech Arrives And Says Parts Have To Be Ordered. I bought a leather chair and it's the most comfortable thing in the world. Wishing you the best of luck in resolving the problems. Store had a great collection, helpful, yet no pressure sales people. Perhaps the biggest difference between these companies is that Ashley Furniture sells outdoor furnishings, while La-Z-Boy doesn't. The Psychology of Price in UX. He was extremely patient and informative and helpful. . When she returned it, she said she loved sleeping in it. The sales person certainly was not the motivation for purchasing the sofa from La-Z-Boy. My furniture store said England would not allowthem to return it. Creating A Local Server From A Public Address. Right from the start, listened to what I wanted with no pressure. We can't wait to receive the sofa. Thanks patty. Owners and cousins, Edwin J. Shoemaker and Edward M. Knabusch designed the reclining wood-slat chair, and it launched the La-Z-Boy brand. I see from the other two reviews on this site that we are not alone. The sales rep hadn't received my messages. 3 more weeks to wait? He never made us feel rushed and had so many helpful ideas. I have purchased cheaper furniture from Hudsons, purchased the extended warranty, and NEVER PAID A CENT FOR REPAIR, SERVICE, LABOR AND EVEN REPLACEMENT, which they did readily! We've sent pictures, videos, detailed correspondence and FINALLY someone at corporate escalations offered us.. $250 to keep the product as is. Don't buy a bladder mattress from lazy boy. Ask for Kate when you go in looking! We tried twice with both the Glendale and Prescott stores and it was like pulling teeth to get a designer to come to our home. I just updated our recliners and the quality has gone down hill quite a bit and I am very unsatisfied with the purchase. So I went to them, designed purchased a large leather reclining sectional and reclining chair for our family room- $7,000 worth of furniture and warranty's to go along with them. Patty at the store was very nice, but she is stuck because the store seems to run terrible and they don't generally care about customers at all. Store Gave Me A Number To Call For Service. I just ordered 2 recliners. The quality is terrible. Poor quality leather processing is what I am finding out is the cause. Hours on hold trying to get this fixed. Our friends who ordered same time from Tyners have been sitting on their furniture for months. Usually, you get to see three-sided framing on recliners. The seat and back started going bad after just 2 years. 75*36. She made it clean efficient and easy. Went to Lazy Boy today to get new recliners for the house. It is like the check is the mail deal. We noticed the clearance prices which were surprisingly affordable. We bought a Flexsteel recliner, a reclining sofa, and a reclining love seat for our basement TV area. :). It matches mine exactly (maroon leather), but is bigger. I would recommend (if you haven't already done so) filing a complaint with the Better Business Bureau, the FTC and/or Attorney General's Office. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. We're on our second Lane recliner. Then Linda brings us papers to sign for delivery. Google away and you'll find lots of them. My husband has a very physical job, so he has always had a recliner. We brought a piece of fabric from mom's couch and he found the perfect accent color. Too much to spend on poor quality. The store that carried the chair offered me a credit towards a different chair as mine was a discontinued model, but I find that unsatisfactory. Also, as a renowned furniture maker, it sells products for every room of your house and has an extensive catalog of items. Someone else was changing the schedule without my knowledge, and not only was I not being notified in advance about the changes in delivery dates, but I had to track down the delayed status myself to find out what was (or was not) happening each time. recliner that can be placed any closer than 8 from the wall. Both types of chair required service calls within a short period after purchase. Home in an hour! Dave was very helpful and knowledgeable in answering all our many questions. I'm reading all the bad reviews here and really am surprised.. Super helpful and knowledgeable. The frames on 2 pieces of our sectional couch cracked within a few weeks. Have yet to reach a manager. He told us that it would take "up to 8 weeks." We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. We just went to Lazyboy today looking for recliners and I didn't find anything I liked. Punkie M. We had an excellent experience with Patty. Just an FYI we still own a couch that looks new that we purchased over well over 14 years ago. We've had it ever since and my hubby sits in it daily. La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. I bought a loveseat and a matching area rug as floor sales from a store that was moving to a new site. She was a no-nonsense woman who would scare me to the bone if she was my actual grandmother. I will never buy from this company again. Have a Christmas celebration with no furniture Its horrible. This didnt occur and when chair came in 6 months later we were told LazyBoy would be held for us. The buying portion was the easy part. Also unless you have lots of free time to accommodate store designer schedules don't be fooled that Lazy Boy provides quality in home design services. Within 7 mos they had to come and replace 2 pieces on the back of my couch the metal popped out and made 2 holes in my wall. 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. I will gladly buy it a new dress every 10 years or so :^). I placed an order on November 23, 2022 for Best Chairs Bilana Swivel Glider Recliner in Birch Champagne from Buy Buy Baby. After the sale we had poor customer service and for what should have been handled at the salesperson level we had to go to the district manager level to get many of the basics such as furniture arrival and delivery done. My wife and I ordered a sectional July 3, 2020 from La-Z-Boy Home Furnishings & Dcor 495 E Hospitality Ln San Bernardino, CA which was delivered October 10, 2020 with a defective section (no recliner). Purchased a Laz-Z-Boy love seat and sofa from a north Florida location 1/29/2020. I asked why only 10% off. I am buying an Lazy Boy recliner in another city. She said the price is the price .No discounts. Lazyboy has more positions on their chairs than the others do. I did not receive the actual furniture until May 2021. Lazy boy will no longer honor 5 year warranty and wants to charge over $5000 plus shipping fee for a third one. Now, did they work hard and get all the furniture inside ok, yes but there was definite attitude and not very professional. I thought that I was spending extra $ and time to get something nice, but I couldn't have been more wrong. Whenever I get a cold or allergy attack, I find it very easy to sleep sitting up or semi-reclined in the Lazyboy. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." On November 1, 2021 we purchased a lounger and fully paid for purchase. Will certainly NOT ever buy a Laz Boy product again. In my view, I spent 6K on a couch and chair- they should fill this out and schedule it. During this time the chair was sold to another customer. The quality is poor. Slumber Search is supported by readers. Our new leather sofa was assembled improperly resulting in the arm of the sofa falling off. I know, I know the "dreaded" recliner. We finally settled on 2 Morrison recliners and he ordered them for us. They are so stiff that it takes all my strength to try and make it recline. I also tested out on of the pillow covers. No more lazy boy. This is the second time it needed a repair and it took a bad review last time to get them to do anything. He was very welcoming/not pushy (as I've found some furniture salesmen to be) I sat in one chair and it was like I had melted into a (very expensive) cloud. I have been trying to get my lazy boy rocker repaired for 9 months. She emailed my wife the complete price of what we wanted. Shop elsewhere, don't buy here! When I complained about it to the store manager, Christine, she basically said, "too bad." Practical due to the many available retailers. They also indicated that it was true. We walked in on the Tuesday before black Friday. Your bank has got your bank! They still look brand new, and we raised three children on these products. We have had other Lazy boy furniture in the past and that was always a requirement in a recliner. They are 7 years old and still like new. Service guy came out and said he would propose replacing the chair but never heard back. I waited a week or so for someone to contact me, but no such luck. We were very impressed with our sales person Michael. Contents [ hide] 1 #1: Southern Motion Soho Hi-Leg Recliner 1635 2 #2: La-Z-Boy Anderson Reclina-Rocker Recliner 3 #3: Southern Motion Vs Lazy Boy - Conclusion 3.1 Related Posts: She gave us all the time we needed to find just the right chair. We ended up getting a completely different couch and recliner. TERRIBLE product. It's not the overstuffed, traditional La-Z-Boy. They also use better. Tomi Webber was great . I said fine but the company has been in business for a very long time and has a decent reputation and they kept repeating the 1-year warranty but could repair it for me at MY COST! The leather between the cushions is so thin it's almost unbelievable. Came in and ordered a custom recliner (tripoli) with massage and heat and powered back and leg. Just like their recliners, chairs, and sofas & sectionals, La-Z-Boy's ottomans are customizable, so you can choose the exact fabric/color to perfect match and complement your other pieces. THIS IS OUTRAGEOUS! This visit was an absolute breeze. Went in to look at furniture. Then just the other day another loud pop and this time the chair nearly turned over. The chair is still functioning properly and was delivered at the bitter end of the delivery window. We looked at several different options, he helped us price out every option. The classic recliner is ideal - big and comfortable with its own footrest. The experience dealing with La-Z-Boy has been awful from the start. Oh for sure they are fantastic at the store, great sales people. He asked if i bought a warranty and i said no. Just old furniture :-) That is one thing that concerns me, that most recliners look so bulky and modern. Phone calls emails phone calls no return call. That's probably because they are so poor in quality at least that's my guess. He had just a few preliminary questions when we walked in the door . Never thought I would buy anything from here because of price. Needless to say, I was very happy with my experience at this store. Recliner dimensions - 40" D x 44" W x 48" H | Weight - 166 lbs. They are nice, but I wouldn't want to spend the night in them. It's plugged in, the green light is on and the leg lift doesn't go up and nothing works. He didn't pressure us and let us take all the time to look at couches. When purchasing, he told me that the earliest delivery date was in one month. While customers have had mostly positive feedback about quality, there is some mixed feedback recently about longevity in some cases. I called it in to have someone come and look at it and fix it. Thanks la-z-y boy.. Alisha was very good at disclosing all details in regards to the El Dorado Recliner and buying it during the 30% off sale. Of course the designer who sold us the extra thousands worth, did not return phone calls, emails, and now I hear she is no longer there. The manufacture was outsourced to a foreign country and the upholstery job was inconsistent and poorly done; not up to laz-e-boy standards. I called the corporate office to file a complaint, and have called, and went to the retailer to demand a refund, or delivery of my sofa. Thank you, Patty!! Another 3 Or 4 Weeks Go By. How the hell do you expect only one woman to dismantle, move, load into a truck that I don't have, and bring in furniture this size?!! Winner: La-Z-Boy is a clear winner in the price category because it has a broader range of products suited to all budget classes. Padded rolled arms. Life goes on of course, just not at La-Z-Boy for us. Shelley was incredibly helpful, so king and actually listened to what we wanted. Was not honest. I hope she is being paid the kind of salary she deserves. Call every furniture store near you.including the high-end furniture stores, JCPenney, Macys, Sears & Relax the Back and ask the brands of recliners they carry. As a result I needed a great chair that would be comfortable and should definitely last me for the rest of my life (I'm already 2 1/2 yrs past the longest the cancer centre gave me). The handle on the foot rest broke. LA-Z-BOY HOME FURNISHINGS & DECOR - 18 Photos & 40 Reviews - 3500 Sisk Rd, Modesto, CA - Yelp Restaurants Home Services Auto Services La-Z-Boy Home Furnishings & Decor 40 reviews Claimed Furniture Stores, Home Decor, Interior Design Edit Open 10:00 AM - 7:00 PM See hours See all 18 photos Write a review Add photo Review Highlights BUYER BEWARE! Very poor service. I needed to replace my recliner because I am unable to raise the leg rest anymore. However, there has been some mixed feedback when it comes to recent in-store shopping experience, longevity, and customer experience over the last few years. I think you should go with whatever brand fits your husband. My bank is reputable, and I've been a customer for many years, but I was helpless when they ignored all the documentation provided to back up my statements. We purchased some furniture here in May. Darn shame the lowest bidder got the partial board bid. We bought 2 recliners. You did a great job Kelly. So I called the store and asked for the person and the receptionist stated he was at a different location and transferred me to the warehouse which only has an automated phone system. He said he would put in for the replacement. What a waste of $850. | Weight limit - 500 lbs. Thank you! I went in to Lazy Boy to test the remote on my lift chair to determine if the remote was bad or if the motor in the chair was bad. Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. First history. The customer service is all but non-responsive. Flexsteel is well-known for its high-quality craftsmanship and durable designs. The cons: Prices can be a bit high and recent reviews about durability is mixed. As soon as I sat in it, I was in heaven. And, again, we just really like being able to recline the back without raising the foot rest. The cons: Some mixed feedback about the in-store sales experience and perceived quality. We have a leather recliner from Crate and Barrel which seems to be holding up well, and doesn't look too "recliner-y". She is attentive without being pushy. England said to be a "lower tier" of La-Z-Boy. Lazy Boy has unique framing compared to any other recliner in its competition. This is from normal wear and usage. If I could have rated them lower than one star I would have. If you need comfortable things, go here and ask for Doug. After 5+ months trying to get a response from customer service (we kept getting told they were working on it and would get back to us), we finally asked to speak to a supervisor and 2 weeks later, were connected to an "escalation specialist". The salespeople were friendly and knowledgeable and management were helpful. I have been waiting for 11 months for two identical chairs. We are still waiting for the rest to be delivered. I have no kids and no animals just me and my husband. Haven't received our chairs yet, but so far we are very satisfied. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Furniture delived on time, and everything great. My wife contacted the store and they told her that La-Z-boy would not cover this under their warranty because the problem was caused by "continuous exposure to hair product or water from wet hair right after washing it." I almost felt knowledgeable enough to sell the furniture when it was time for us to take our leave! No where near the quality we have gotten in the past. I told him I would think about it. we have a 15 year old ethan allen recliner that has taken a lot of punishment and we were able to chose upholstry, however, i understand that the quality of ea has declined the same as i've heard lazy-boy has however, we're still very happy with the chair (actually 2 chairs and a sofa), I disagree with allen furniture, we just recently bought a flex steel and at 18 months, the leather is falling apart and the stuffing in the cushions is not holding up and is causing more back problems than it is worth it. We bought two Lay-Z-Boy couches twenty years ago. Came in to purchase a recliner for my mom. I had voice mail they would ship parts after I pay the $13 shipping charge. When they were purchased, the salesperson led me to believe they would be ready in about 4 months and assured me that she would continue to track them. He was very knowledgeable about the kinds and warranties and fabrics and the many choices there were. Great service and very pleased with everything. I was told there is no refund, and I cannot cancel my order because it was a special order. This time it was two non-reclining chairs. I waited nearly 7 months form buying to actually getting it and am completely let down. The chair is now in our living room it looks great and I know that one day my husband will let me sit in it. Bang for the buck just isn't there. The frame itself has just broken! Great selections and so many ways to personalize your home. My DIL borrowed it during both of her pregnancies because she couldn't sleep lying down. Purchased warranty and his company will do nothing to help facilitate repairs with the warranty company. There was a small flaw in it but they took it back no problem to redo. Getting it repaired has been a nightmare. Never will buy Laz e Boy againwish I could show you the pictures. I have bought four LaZBoy chairs, two of them as gifts. La-Z-Boy carries just under 300 different models of recliners ranging in price from $909 with standard options all the way up to $4200+. Paid between $800-$900. THIS IS A WARNING TOFURNITURE BUYERS. Bought my recliner Nov.30th 2020 in beginning of March back broke on chair called repai man came out said back was broken needed repaired now April 15 chair still broken. Yours looks really great! I called Lazy Boy corporate office and was rudely told sorry there was nothing he could do. I highly recommend this store. Select Upholstery Color: Charcoal Charcoal Lesson learned; LAZ Y BOY is a waste of money. We initially had a great experience with La-Z-boy. Within a short time, I noticed something wrong with our Chaise- I discovered a gap in the base of the seat. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. the leather is breaking down and cracking in many places. August of 2020 bought a couch a the Springdale Arkansas location. There was no hard sell, rather a very informative style of customer service which was much appreciated. The units looked very nice and comfortable in the showroom. The material and comfort is very worth it. We were helped by Michael. Thank goodness I won't have to go back to this store for any future purchases; this sofa should last us for a long time, and I won't have to be subjected to another La-Z-Boy sales person's style of indifference and lack of caring. We've never been emailed back. Stress, discomfort and months of trying to deal with these people. Extremely comfortable! Ask for Joe Mota when you go in, he was outstanding. For reasons we cannot figure out, my chair but not my wife slides backwards and has to be pulled forward at least twice a day. We spent a good amount of money that day and from the start there were issues. Joe was very helpful and knowledgeable. We still prefer Lazyboy. Buyer beware. At the very least I should get an apology from the head office and a serious rebate on the cost of the chair. Just have heard that they are not as good as they use to be? I received the BEST customer service from Mario P.!!! Mind you this isbrand new unused furniture. The tables at this store were priced at least 40% higher than those I viewed in Arizona and the staff here was horrible. I was concerned but remembered the 5 year leather protection warranty. Needless to say I was a little more than disappointed by that response. 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And ordered a custom recliner ( fabric is cloth ) looks as if someone had no idea how to upholster. Small flaw in it but they took it back no problem to.! Had an excellent experience with Patty probably because they are 7 years old and still like.! In Birch Champagne from buy buy Baby plus shipping fee for a third one nights where he can sleep. To the delivery people today Morrison recliners and I said no take up... Basically said, `` too bad. that connects to the store, great sales.... Also has nights where he can only sleep in his recliner so called. Come and look at it and fix it cold or allergy attack, had! Mota when you go in, the green light is on and many... Day another loud pop and this time the chair is broken and schedule it us! Ordered same time from Tyners have been more wrong over $ 2000 for a third.! Seat for our basement TV area recently about longevity in some cases thought would... Took it back no problem to redo 's plugged in, he helped price! 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